FAQ's

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Orders will be processed within 3-5 business days. Our customers are our number one priority, so we promise to process your order as quickly as possible. 

Please allow 5-7 business days for standard delivery arrival time
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at customerservice@shopriverandskye.com.

Please refer to our Shipping Policy for additional information.
   
I am not in love with my order, can it be returned? What if there is an issue?

We have a 14-day return policy, which means you have 14 days after receiving your item to return to us FOR STORE CREDIT ONLY. After this time period, your item(s) will not be accepted or eligible for return.   
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please refer to our Return Policy for additional information.

I have entered an incorrect address what do I do now?

If you notice your shipping address is incorrect when you receive your conformation email, please email us at customerservice@shopriverandskye.com. If you want to change any items within your order, please provide first and last name, order number, and what changes you would like to make.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help! To contact us you can either click the blue chat bubble in the left corner of the screen, fill out the "Contact Us" page in the header of our website, or send us an email to hello@shopriverandskye.com and we will be happy to assist you in any way we can.