Refund policy

We hope you absolutely love all of your purchases from RIVER + SKYE, however, we do understand that some items just aren’t the perfect fit or match!  With that, we completely understand your need to return a purchase.   

HOLIDAY: We will be accepting Holiday returns on orders made from 11/19/22-1/14/23 for store credit only. We do not accept returns on holiday specific items, such as Holiday themed sweatshirts.

We have a 14-day return policy, which means you have 14 days after receiving your item to return to us FOR STORE CREDIT ONLY. After this time period, your item(s) will not be accepted or eligible for return.   

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at

Please allow us 3-5 business days to process your return.  Once approved, you will be sent an E-Gift Card via email provided on your order confirmation that can be used on the website.  Store credit expires 365 days after the credit is initiated.  You will not be able to apply the store credit with your E-Gift Card until your return is processed. 


All customers are personally responsible for return shipping costs via USPS. 

The shipping address for returns is: 

P.O. BOX 172443

Arlington Texas 76003

United States 

Damages and issues
Please inspect your order upon reception and contact us immediately at if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. The items listed below cannot be returned for store credit.

  • Shows evidence of wear or has been washed
  • Does not have a River + Skye tag  
  • Was purchased with a store credit (partially or full)
  • Is an intimate (bralettes or bodysuits)
  • Is a sale item
  • Is a gifting item (i.e. shoes, accessories, home, etc)
  • Any item purchased at 20% off or higher during promotions




Other items that are FINAL SALE include: 

swim, jewelry, hats, belts, handbags, scarves, sunglasses, bodysuits, intimates, & athletic wear. 


If any items are returned past the 14 day period, there will be an $8 shipping fee for us to reship the items back to you.